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FAQ

In this section we try and answer some of the questions we most frequently come across.

If you have a question that is not answered in this section please contact us directly and we will get back to you as soon as possible.



Can I get Freesat in my apartment or flat?

To be able to watch Freesat you need access to a signal from a satellite dish. You can get this either through your own dish or from a communal dish.

Many blocks of flats and apartments are fitted with a communal TV system. This can provide anything from a single TV signal to TV, satellite and radio signals.

triax_DDU_SKYplus_Outlet_Plate_A2166labgear_psw132_frontIf your flat has an outlet plate like either of the images on this page then you should have access to a satellite signal. But if the system has not been properly installed or maintained then this signal may not be good enough for reliable viewing.

If there is a problem with your communal TV signal then we can contact the company looking after the maintenance of the building about resolving the problem.

For situations where a satellite signal cannot be received through a communal TV system you will have to have your own dish. As long as your flat faces roughly south then you will probably be able to have your own dish fitted.

 

Is it possible to distribute High Definition signals?

It is possible to distribute 1080p HDTV signal over Cat5, providing a cost-effective solution to HD distribution.

By using devices called "baluns" it is possible to convert the signal at either end of the Cat5 cable to a signal that is usable by LCD/Plasma TV units.

By using a matrix switcher that allows you to route any inputs to any outputs you can enjoy as many HD sources (e.g. Sky HD, bluray player, HD media centre) on as many screens as your budget can accommodate.

 

What is best - LCD, Plasma or projector?

When these types of TV first became available there were notable differences between the performance of each - LCD was better at fast-moving programs such as sport and Plasma had better colour-rendition and darker blacks.

Since then both technologies have been improved so that there is very little difference, if any, between the two.

With this in mind it is better to judge each TV on its own merits and ignore whether it is LCD or Plasma.

The old problem of Plasma's needing "re-gassing" is now also something that is no more, with Plasma TVs being as reliable as LCD

 

I want to listen to my stereo in several different rooms. Is this possible?

There are many products out on the market at the moment that allow you to listen to audio in different rooms from a single system.

The best and easiest use networking, either wired or wireless, to communicate and usually require a central server to hold music files.

One of the best systems is Sonos which uses either wireless or wired networking to communicate between units. The system can be controlled by the Sonos proprietary controller, iPhone, PC or Mac and can distribute audio from a central server, internet streaming radio or standard hi-fi equipment such as a CD player.

 

How can I wall mount my LCD or Plasma TV?

Almost all LCD and Plasma TVs are capable of being wall mounted - to find out check in the instruction manual for the TV and see what the manufacturer recommends.

To mount the TV on the wall you will need a wall bracket, which come in many different variations - standard tilt, tilt/twist/turn, slim (no tilt) and more. Cable Guys can provide the correct bracket for your TV subject to your budget and requirements.

To mount most TVs you will need a solid wall constructed from either block or brick for a secure fitting. Small TVs, generally under 21", can be mounted on stud walls (i.e. walls made from a wooden frame with plasterboard) but larger TVs would require significant strengthening of the wall before they could be securely mounted.

Often when wall-mounting a TV you are left with unsightly wires dangling down. Cable Guys can either chase these wires into the wall or provide a discreet decorative trunking solution to hide these wires.

 

I live in a block of flats and want to get Sky. What do I do?

Many people living in apartment blocks will have access to a communal system which should provide access to TV and satellite signals.

Many systems, however, have not been upgraded for digital Freeview or for Sky+, although you can usually still get analogue TV and normal Sky.

If you cannot get digital Freeview or Sky+ then you should contact your letting agent or estate management company about rectifying this.

Cable Guys will do a free survey of your property to assess what is required to upgrade your system.

 

I want to get rid of my Sky subscription. How do I get TV channels for free?

As long as you have had your Sky subscription for more than 12 months when you cancel your Sky subscription you get to keep your digibox.

When your subscription expires you will lose your packaged channels but will still retain access to over 240 free TV channels, known as FreeSat from Sky.

 

Can I get access to channels broadcast in other countries?

It is possible to get access to channels broadcast in many other countries through a satellite dish.

The further away the country is from the UK the larger you dish has to be. There is a limit to the size of dish and also the countries from which you can receive satellite signals from.

It is also possible to receive signals from several different satellites through a single dish if the channels you require are not all broadcast from the same satellite.

 

Do I have to get a Sky engineer to install Sky?

No, there is no reason why you have to get a Sky engineer to install Sky. Cable Guys work in conjunction with an Authorised Sky Agent (ASA) so that we can provide the whole Sky service - from ordering your package to installing your dish and setting-up your digibox.

We pride ourselves on our customer service and providing the right service at the right price.  If you want a more personal service, done how you want, when you want, then Cable Guys are the company for you.

 
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